T.J. Houk

T.J. Houk, Chief Member Experience Officer

TJ leads our member experience teams, comprising of customer care, claims, group benefits, pricing, analytics, and data science. He brings 10+ years of Trupanion experience, which was primarily spent developing the data & analytics team, which continues to operate as a center of excellence supporting all Trupanion teams. TJ has a BBA in accounting and finance from Gonzaga University and is an Associate in the Society of Actuaries (ASA).